Protecting users from tech support scams
We provide clear guidance, educational resources, and actionable steps to help users recognise and avoid fraudulent support schemes that impersonate trusted brands.
See ResourcesWhat are tech support scams?
Tech support scams are attempts by fraudsters to trick users into giving remote access, personal information, or payments in exchange for fake fixes or services. These scams often impersonate well-known manufacturers or service providers.
- Cold calls or pop-up alerts claiming your printer or device is infected.
- Fake support numbers listed on bogus websites or search results.
- Remote access requests to "fix" a non-existent issue.
How to protect yourself
- Do not call phone numbers shown in pop-ups — close the browser instead.
- Verify official support channels from the manufacturer's official website.
- Never provide remote access or share sensitive information unless you initiated contact with a verified support agent.
- Use strong passwords and enable multi-factor authentication where possible.
- Report suspicious calls, emails, or websites to local authorities and to the company being impersonated.
Resources
Official policies and documentation:
Our Business Model
At IJ START CANON LLC, our mission is to provide both free educational resources and premium in-depth content. Users can freely access basic guides and fraud prevention tips, while those seeking structured, step-by-step instructions, advanced troubleshooting, and extended resources may subscribe to our premium content.
- Free Access: Scam awareness resources, basic printer setup instructions.
- Premium Subscription: Detailed multi-platform guides, troubleshooting manuals, and exclusive video tutorials.
- One-Time Purchase: Pay only for the specific guide you need without subscribing.
All plans are fully transparent, with no hidden charges or obligations. Customers have the right to choose whether to subscribe, make a one-time purchase, or continue using free resources.
Company
IJ START CANON LLC
1007 N Orange St, 4th Floor, Suite 4780
Wilmington, DE 19801, USA
Email: support@ij.start-canon.com